الأستبدال والأسترجاع

Return Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to replace the product provided to him by the store within seven days from the date of receiving the product, and he does not have the right to replace the product after the seven days have passed. 2- To replace the product, the product must be in good condition and the consumer must not have used the product or obtained its benefit, and the store has the right to inspect the product before replacing it to ensure its safety. The consumer bears the cost of shipping if he wants to replace the product, and in international replacement, the consumer bears all shipping costs and delivering the product to the shipping company. If there are defects or errors, the consumer will be compensated. 3- If there is any manufacturing defect or error in the order, the replacement will be made without any fees from the customer. The consumer is not entitled to replace the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications he set, except for products with a defect or that violated the specifications set by the consumer. 2- If the product consists of video tapes, discs, CDs, or software that has been used. 3- If the product consists of newspapers, magazines, publications, books, or other works considered as intellectual property. 4- If a defect appears in the product due to poor handling by the consumer. 5- If the contract involves providing accommodation, transportation, or catering services. 6- If the contract involves purchasing software downloads online. Refund Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to terminate the contract and retrieve the product provided to him by the store within seven days from the date of receiving the product, and he does not have this right after the seven days. 2- To return the product, it must be in good condition and the consumer must not have used the product or obtained its benefit, and the store has the right to inspect the product before returning it to ensure its safety. 3- The consumer bears the costs of the return process, and in the case of international returns, the consumer bears all shipping costs and delivering the product to the shipping company. If there are defects or errors, the consumer will be compensated. 4- The customer bears all shipping and delivery costs if there is no manufacturing defect in the product or if the product received does not match the order. 5- If there is a manufacturing defect or the product received does not match the order, the store bears all costs. The consumer is not entitled to return the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications he set, except for products with a defect or that violated the specifications set by the consumer. 2- If the product consists of video tapes, discs, CDs, or software that has been used. 3- If the product consists of newspapers, magazines, publications, books, or other works considered as intellectual property. 4- If a defect appears in the product due to poor handling by the consumer. 5- If the contract involves providing accommodation, transportation, or catering services. 6- If the contract involves purchasing software downloads online.